Exhibitor FAQ

In an effort to provide convenient assistance, we have compiled a list of frequently asked questions on our website for your reference. If you are an exhibitor, we kindly request that you log into the Exhibitor Manual platform. Here you can find all necessary information regarding your stand, including regulations, technical requirements, and more. However, should you require additional assistance, we have a dedicated team of customer service professionals who are ready and willing to assist you. 
 
 For any inquiries that are not addressed in the Exhibitor Manual, our customer service team is available to assist you. They aim to respond to all queries within 48 hours, and will strive to provide the information you need as soon as possible. For further assistance, please contact the Customer Service Team.  
 
By phone: +31 (0)20 24 55 355 By email: [email protected]

Free marketing tools in the form of customisable web banners, email invites, digital invites and more will be available in the Exhibitor Manual.

This information can be found on the Exhibitor Manual in the rules and regulations menu heading.

The technical floorplans can be found under the floorplan section of your Exhibitor Manual.

Please refer to the mandatory form section in your Exhibitor Manual.

Cocktail parties are not allowed at the event due to the stand size which does not provide with sufficient space for the guests to attend at the stand.

Please refer to the order form section in your Exhibitor Manual.

Exhibitor staff badges must be registered via a form in the Exhibitor Manual. An digital badge is available for each registered staff member which must be presented when entering the event.

Please refer to the order form section of your Exhibitor Manual and select "electrical".

Please refer to the order form section or the contact details section in your Exhibitor Manual.

Please refer to the shell scheme packages section in your Exhibitor Manual.

To update your profile in the exhibitor list go to www.cphi-online.com and update your exhibition profile for Pharmapack. Then save and publish and the updates will be reflected on the exhibitor list of the official website.

Some scamming companies (including Expo Guide, inter-fairs, Pharmapack Middle East, Tradeconference.info, Fair Express Ltd, GETA, Fairs & Business, International Fairs Directory and GoFair), are tricking exhibitors with misleading directory services. Their activities cover companies throughout Europe, the Americas and Asia. They use a form which resembles an organiser's free catalogue listing service, inviting exhibitors to complete the form for an entry in an on-line directory. Unsuspecting exhibitors who sign and return the form are then contracted into a three-year, non-retractable agreement, which could cost the exhibitor a significant amount of money, with no foreseeable benefits.

We strongly advise all exhibitors and the entire exhibition community, to be most vigilant against this. Find below a list of our official partners:

  • Exhibitor Manual: GES Manuals
  • Freight Forwarder: DB Schenker
  • Stand builder: GES
  • Hotel bookings: bnetwork
  • Flowers & plants: Expoflora
  • Registration: Visit by GES
  • Press agent: Defacto
  • Charity: International Medical Corps
  • Pharmapack Awards: HPRC, HCPC & Adelphe
  • Start-up Hub: EarlyMetrics & Startus
  • Overview of official media partners: here

In case of doubt, contact us at [email protected]

10 badges are included in your stand package. You can request additional badges by contacting your account manager or our customer service team at [email protected] .

 

10 is the maximum amount of badges per company allowed. Only Premium Partners can have more than 10.

The lead retrieval tool will be available via our Event App. More information coming soon.

The stand options available are: 6 sqm, 9 sqm, 12 sqm, 15 sqm or a dedicated space in the Start-up Hub.
Want to exhibit at Pharmapack Europe? Fill out your details and we'll contact you as soon as possible!

You can consult the 2023 exhibitor list here.

You can consult the event's floorplan here.

For speaker opportunities please contact our Head of Content & Insights: Mrs. Tara Dougal: [email protected]

Our online event platform will give you access to the attendee list and allow you to schedule meetings online or onsite. 

More information on the event platform will be available from January 2023.

Yes, there will be general seating areas where you can have ad-hoc meetings and there is a Match & Meet area where you can book a private meeting room, or a meeting table. Please contact your account manager for more information.

As an exhibitor, we are pleased to inform you that you have access to our Exhibitor Manual platform, a comprehensive resource that contains all the information necessary to facilitate a seamless preparation for the show. This platform serves as a one-stop-shop for vital information regarding build-up deadlines, badge requirements, regulations for shell scheme exhibits, technical floorplans, and many other inquiries related to preparing for the show. We advise you to utilize the Exhibitor Manual platform to ensure that you are well-prepared for Pharmapack 2023!  
 
If you have not received your log ins, please contact [email protected].

To order exhibitor or contractor badges, please review the registration page.

We will run our events under social government and local authority guidance, as well as any venue or location specific regulations. Review our most up to date Informa AllSecure measures, a set of measures that have been rolled out company-wide to ensure everyone involved can enjoy a safe, hygienic, productive and high quality experience. This document will provide you guidance on stand design and build, along with restrictions that might be in place. 

- You can check your shell scheme package inclusions here

- If you wish to modify your shell scheme package, review the options available here

- Create graphics for your shell scheme walls via the Graphics Order Form with GES here

- Alternatively, create graphics for your shell scheme panel dimensions here

- If you wish to change your shell scheme stand to a space only please complete the space only request form here

Date contract signed during which the period falls before 01.09.2022 incurs invoice 1 at time of signing contract (or later at organisers discretion)of 50% of the fees and invoice 2 01.09.2022 (or later at organisers discretion) of remaining balance of fees. Date contract signed on or after 02.09.2022 incurs one invoice at time of signing contract (or later at organisers discretion) 100% of the fees. 
All invoices will be provided by Informa Markets Credit Control and can be contacted at [email protected]

- Find travel information and tips on how to get to the venue in our General Information A-Z

- For parking information and the pre-purchase of additional parking tickets, our venue parking order form will soon be available in the  Form section

- For all onsite logistics including unloading bay times and forklift booking, please contact DB Schenker or submit via the order form

- Further details on the venue can be found directly on ViParis website

There are three steps you will need to follow as a contractor to prepare for the event: 

1) Order contractor badges for build up and breakdown – get yours here
2) Print your badges and have them on your person prior to attending onsite to avoid any delays accessing the venue. 
3)Bring the correct Personal Protective Equipment (PPE) if attending with a contractor badge during the build-up and breakdown times. If you forget this you may be denied access, consult our rules and regulations

* Please note these badges will only allow you access during the build-up and breakdown days of the show. This badge is not valid for exhibition days. The exhibition timetable can be found here

You can build your stands to the maximum build height of 2.5m.

You can find the exhibition timetable here, including build-up and breakdown timings. Note contractor badge holders will only have access to the venue during the build-up and breakdown times. 

If you would like to enquire about early access for a space only build-up, contact the Customer Service team for further information. 

If you have booked 2 neighbouring stands, please note that the following rules are mandatory for the stand design:

- You must keep the stands separated with fixed walling, with a maximum build height of 2.5m 

- The wall may have an element of glass subject to approval nor have moving elements (sliding wall) 

- The wall must remain exactly where the split between the rented space. For example, if a space of 12sqm and 15sqm next to each other belong to the same company, having 2 stand designs of 13.5sqm will not be accepted. 

- If you have two neighbouring stands each of them to be approved should follow the rules and regulations of space only. For example, using one of the booked spaces for entirely closed off meeting room is not allowed. 

By car:

  • On highways A1, A4, A6, A10, A15: follow the direction for Paris, access by Périphérique Ouest, take exit Porte de Versailles.
  • From highways A3, A13, A14: follow the direction for Paris, access by Périphérique Sud, take exit Porte de Versailles.
     

From Paris airports:
Paris expo Porte de Versailles is 1 hour away from Charles de Gaulle and Orly airports by RER train (B) and metro/tramway.
 

By public transport:

  • Metro 12
  • Tram T2/T3
  • Bus 80 Station: Porte de Versailles.

Plan your journey via: https://www.ratp.fr/en/itineraires

 

Parking:
Visitors may park in Parking F, level 7.4, which can be accessed via Gate F. Please note that a fee is applicable. The car park is accessible from 8.00am to 11.00pm - exit is available at all hours.

Informa Markets has appointed bnetwork as the official accommodation agency for Pharmapack Europe. bnetwork has secured a range of great accommodation solutions at every price point and is ready to assist with accommodation bookings. Check their offers.

Closer to the event, you will be able to send your accommodation requirements in an e-mail to bnetwork who will put together a tailor-made solution for you or your team. Alternatively, you will also be able to visit their dedicated and secured online booking centre!

International exhibitors might require a VISA to enter France. Don’t leave this too late – it takes time to arrange a visa. We can support your application by providing you a VISA invitation letter*. Please verify on the French government portal if you need a visa.

*To apply for a visa invitation letter a registration key is required which you will receive in your confirmation email after registering for an exhibitor badge. Haven't requested your exhibitor badge yet? Register for your exhibitor badge via the exhibitor manual.

EXHIBITOR WARNING

Some scamming companies (including Expo Guide, inter-fairs, Pharmapack Middle East, Tradeconference.info, Fair Express Ltd, GETA, Fairs & Business, International Fairs Directory and GoFair), are tricking exhibitors with misleading directory services. Their activities cover companies throughout Europe, the Americas and Asia. They use a form which resembles an organiser's free catalogue listing service, inviting exhibitors to complete the form for an entry in an on-line directory. Unsuspecting exhibitors who sign and return the form are then contracted into a three-year, non-retractable agreement, which could cost the exhibitor a significant amount of money, with no foreseeable benefits.

We strongly advise all exhibitors and the entire exhibition community, to be most vigilant against this. Find below a list of our official partners:

  • Exhibitor Manual: GES Manuals
  • Freight Forwarder: DB Schenker
  • Stand builder: GES
  • Hotel bookings: bnetwork
  • Flowers & plants: Expoflora
  • Match and meet service: GoMed2Med
  • Registration: Visit by GES
  • Press agent: Defacto
  • Charity: International Medical Corps
  • Pharmapack Awards: HPRC, HCPC & Adelphe
  • Start-up Hub: EarlyMetrics & Startus
  • Overview of official media partners: here

In case of doubt, contact us at [email protected] | +31 20 245 5355